Frequently asked questions

Download the PetDentify owner app, sign in, create the pet profile with a name and photo, confirm your phone number, then use Write to tag. Tap-test the tag before attaching it.

Yes. Owners use the PetDentify app and an account to activate the tag, manage the pet profile and Safety Circle contacts, and save updates. Download for iPhone or download for Android.

Tap the tag, open the NFC notification, and confirm the dynamic finder page shows the correct pet name and photo, the Call owner action, and any enabled Safety Circle contacts.

In the PetDentify app, open Settings, choose Delete account, and confirm. See the account deletion page for details and a support fallback.

The finder taps the NFC tag and opens the pet’s dynamic finder page in a browser. The page shows the pet’s name and photo, a Call owner action, and any enabled Safety Circle contacts by name and relationship with their own Call action. It is not a standalone phone-number screen.

No. A finder needs an NFC-enabled phone, a browser, and an internet connection. They do not need a PetDentify app or account.

Yes. Edit and save the profile in the PetDentify app. Because the tag opens a dynamic page, saved profile changes do not require rewriting the physical tag.

Yes. The app keeps a history of your tag’s scans, so you can look back at when it was tapped rather than relying on remembering an alert. If you have marked your pet lost, the timeline also records finder page views, reported sightings, and attempts to reach you.

You control it. Notifications are grouped into categories — finder scans, order updates, setup reminders, and support alerts — and you can turn each one off separately in the app. Quiet hours holds back setup reminders so routine nudges do not arrive overnight. Turning off finder scans means you will not be alerted when your tag is tapped, so most owners leave that one on. One category ignores all of this on purpose: if you have marked your pet lost, recovery alerts come through even with quiet hours on and scan alerts switched off.

Yes. One PetDentify account holds as many pets as you like, each with its own tag, photo, and Safety Circle. Every tag is $9.99, and you can add more later at any time.

Mark your pet lost in the PetDentify app and the finder page changes immediately: it shows when and where your pet was last seen, and gives whoever finds them a way to report back — that they have your pet, or that they have only seen it. You add when and where your pet was last seen, choose approach guidance so a stranger knows whether to reach for the collar (friendly, frightened, do not approach, or unknown), and can include a custom message, handling instructions, or a reward. A finder can say whether the pet is safe with them, waiting nearby, loose, or hurt, and can choose to share their location. Everything that happens is recorded on a timeline you can watch: every scan, every page view, every sighting, every attempt to reach you. PetDentify does not contact your Safety Circle for you—the app keeps their details in one place so you can call them yourself.

Water resistant, not waterproof. Rain, puddles, and wet grass are no problem; swimming is where we would take it off, and it is worth drying if it gets properly soaked. It is 3D printed in PLA, which also means keeping it out of parked cars in summer, since sustained heat softens it. Because a damaged tag can still look fine, tap it against your phone every month or so to confirm the finder page opens.

Yes. The moment a finder taps the tag, PetDentify sends an alert to your phone so you know your pet has been found — often before anyone calls you. This requires the PetDentify owner app installed with notifications turned on. Safety Circle contacts are never notified; only you are.

Nothing is lost. If an alert cannot be delivered—your phone is off, in airplane mode, or out of signal—PetDentify queues it and retries rather than dropping it. Separately, every scan is written to your Activity feed with a timestamp the moment it happens, so even an alert you never saw is still there waiting when you open the app.

Yes. Sign in to the PetDentify app on each phone and every signed-in device receives the alert, so a second household member is not relying on you to pass the message along. You can turn notifications off on an individual device without affecting the others.

A finder sees your pet’s name and photo, whichever call actions you enabled, and—if you have marked your pet lost—the recovery details you added. Everything else you store stays private: the breed, weight, birthday, vaccines, allergies, dietary needs, and behavior notes you keep in the app are never published on the public page. Your phone number, your email address, and your Safety Circle are each optional as well, and can be switched off individually.

Safety Circle lets an owner add trusted backup contacts to the finder page. Owners can add, edit, remove, reorder, show, or hide contacts. Enabled contacts appear by name and relationship with a Call action. They are not automatically notified when someone scans the tag, and owners should add only people who agreed to be listed.

Most modern iOS and Android phones support background NFC reading. On iPhone, tap near the top of the phone; on many Android phones, tap near the center of the back.

Unlock the phone, confirm NFC is enabled where required, remove a thick or metal case, and hold a different part of the phone against the tag for a moment. Try another NFC-enabled phone. If the tag still fails, email support@petdentify.com.

Yes. NFC opens the finder-page link, and the browser needs an internet connection to load current profile information. If the page cannot load, the finder should contact a local shelter, veterinarian, or animal services for help identifying the pet.

No. It is a passive NFC identification tag with no battery to charge. It does not provide live GPS tracking.

Every tag is $9.99, in any color. Standard U.S. shipping is free. Applicable tax is added at checkout.

Standard U.S. shipping is free and already included in the tag price, with an estimated delivery of 3–5 business days. Destination-based tax is shown at secure checkout before payment. Shipping is currently available to U.S. delivery addresses.

No recurring subscription is currently required.

Yes. Choose a quantity for each color before continuing to secure checkout.

Unused tags in new, resalable condition may be returned within 30 days of delivery. Original shipping is nonrefundable. See the return terms.

A one-year limited warranty covers manufacturing defects under normal use, such as cracking that appears without impact or an NFC inlay that will not read on an undamaged tag. Tags are 3D printed and water resistant rather than waterproof, so the warranty does not cover heat damage, prolonged submersion, chewing, impact, loss, or modification. See the warranty terms for the full list and care guidance.

A microchip is permanent identification that a vet or shelter scans with specialized equipment. PetDentify lets someone with an NFC-enabled phone open the finder page. Many owners use both.